Customer experience, operationally

Customer experience operations for onboarding, billing and support that keep customers

156 free guides on the work that decides whether customers stay, and the Rate Desk: 657 published vendor rates in one table, with the arithmetic that makes a software quote comparable. Start with a quote you have been sent.

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Seat minimum, implementation fee, contract length
On the desk right now

Software prices in these guides are read off the vendor's own pricing page, with the date we checked it.

Billing

Remote Deposit Capture Fees and RDC Cost per Month by Bank

Remote deposit capture costs $15 to $95 a month at 100 checks and $15 to $640 at 1,500 checks on published US bank fee schedules, plus a scanner that is either leased free on a two-year contract or bought for $410 to $1,138. Eleven banks priced on one workload.

Billing

Commercial Collection Agency Fees and B2B Collection Cost by Agency

Commercial collection agencies charge 10 to 50 percent of what they recover, or a flat $5 to $24 per account for a letter program. Here are the rates six US agencies publish, what the same $67,000 of overdue invoices costs at each, and why the age of the debt moves the fee more than the agency does.

Billing

Lockbox Services Pricing and Bank Lockbox Fees per Item by Bank

A bank lockbox costs about $0.27 to $0.57 per check on current published fee schedules, plus $105 to $300 a month and a setup fee. Here are six banks priced on the same workload at 200, 1,000 and 5,000 checks a month, and the line items that decide the bill.

Billing

AP Outsourcing Cost and Accounts Payable Outsourcing Pricing by Provider

Accounts payable outsourcing with a published price runs from about $150 a month for an AP add-on to $35,000 a year for a dedicated offshore AP person. Here are the first-party rates from 15 providers and tools, the cost per invoice at 600 bills a month, and the questions that expose the real price.

Billing

Stripe Chargeback Protection and Chargeback Insurance Cost Compared

Stripe Chargeback Protection costs 0.4 percent of every protected charge and covers only fraud disputes on Stripe Checkout. PayPal charges 0.40 or 0.60 percent, Shopify Protect is free on Shop Pay, and guarantee vendors quote privately. Here is when each one pays for itself.